1. General provisions

1.1.These Terms of Use and Distance Contract (the "Terms") set out how the website food.iecava.net and its app (the "Platform") may be used, and how Buyers use the Platform to buy meals, drinks and other goods from restaurants, cafés and shops (the "Partners"). The Terms apply to:

• the use of the Platform — an agreement between the Buyer and the Platform Operator;
• the purchase contracts the Buyer concludes with Partners through the Platform. These are distance contracts within the meaning of the Consumer Rights Protection Law of Latvia and Cabinet of Ministers Regulation No. 255 of 20 May 2014 "Regulations on Distance Contracts".

1.2.The operator of the Platform (the "Platform Operator"):

• name: SIA "DataTrends";
• registration number: 40203336128;
• VAT registration number: LV40203336128;
• legal address: Edvarta Virzas iela 27-35, Iecava, Bauskas nov., LV-3913;
• email: rsxdalv@gmail.com;
• phone: TODO: tālruņa numurs / phone number.

1.3.The Goods are sold by the Partners. The purchase contract is concluded between the Buyer and the Partner, and the Partner is responsible for the Goods and their conformity with the contract. The Platform Operator does not sell the Goods: it runs the Platform and acts in the Partner's name as its commercial agent, as described in section 2.

1.4.Each Partner's name, registration number, legal address and contact details are shown on its page on the Platform, at checkout before the Order is placed, and in the Order confirmation.

1.5.The Platform Operator can be contacted by the email or phone given in clause 1.2 and through the contact page. Partners can be contacted directly or through the Platform Operator. Email correspondence is kept, including its date and time.

1.6.The Terms are drawn up in Latvian and contracts are concluded in Latvian. This English translation is provided for convenience; in case of any discrepancy, the Latvian text prevails.

1.7.Before placing an Order, the Buyer confirms by ticking the relevant checkbox that they have read and agree to the Terms. An Order cannot be placed without this confirmation. The Terms can be saved or printed with the "Print / save as PDF" button at the top of this page.

1.8.How the Buyer's personal data is processed is described in the Privacy Policy.

1.9.Definitions:

• Buyer — the person placing an Order on the Platform. A Buyer who is a consumer, i.e. a natural person buying for purposes unrelated to their business or profession, also has the rights given to consumers by consumer protection law;
• Partner — a business (restaurant, café, shop, etc.) that offers and sells its Goods on the Platform;
• Goods — meals, drinks or other goods a Partner offers on the Platform;
• Order — the Buyer's request, made on the Platform, to buy Goods from one Partner;
• Purchase contract — the contract between the Buyer and a Partner for the Goods, concluded through the Platform;
• Delivery — bringing the Order to the address given by the Buyer;
• Pickup — the Buyer collecting the Order at the Partner's premises;
• Courier — a person delivering Orders on a Partner's behalf;
• Confirmation code — the four-digit code shown on the order page, which the Buyer gives to the Courier or the Partner when receiving the Order;
• Working day — Monday to Friday, except public holidays in Latvia.

2. Roles of the Platform Operator and the Partners

2.1.The Platform is an online marketplace on which Buyers conclude distance contracts with Partners. All Partners are businesses selling Goods in the course of their business, so they are sellers within the meaning of the Consumer Rights Protection Law and consumer protection rules apply to the purchase contracts. Partners have confirmed this in their cooperation agreement with the Platform Operator.

2.2.The Partner:

• decides its range of Goods, prices, delivery options and fees, and opening hours;
• provides the information about the Goods, including ingredients and allergens, and is responsible for its accuracy;
• prepares the Goods and is responsible for their quality, safety and conformity with the purchase contract;
• delivers the Order itself or through Couriers, or hands it over at its premises.

2.3.The Platform Operator:

• runs the Platform, displays the Partners' offers and passes Orders on to the Partners;
• as the Partner's commercial agent, in the Partner's name receives Orders and sends their confirmations, accepts payment, issues payment documents, handles complaints and makes refunds;
• may provide Couriers who deliver Orders on the Partner's behalf.

2.4.The Partner is responsible to the Buyer for the Goods, their Delivery and the performance of the purchase contract. The Platform Operator is responsible for the operation of the Platform and for its duties as commercial agent, such as passing the Order correctly to the Partner, accepting payment and making refunds. The Buyer may also send complaints and other notices about the purchase contract to the Platform Operator, which handles them in the Partner's name (section 12).

2.5.Buyers do not pay for using the Platform. The Platform Operator receives a commission from the Partners under their cooperation agreement.

3. Using the Platform and Buyer information

3.1.Orders may be placed by persons with legal capacity who are at least 18 years old.

3.2.To place an Order, the Buyer provides the information needed to fulfil it: a phone number, the delivery address (for Delivery) and an email address to which the Order and payment confirmations are sent.

3.3.The Buyer may sign in to the Platform with a mobile phone number, confirmed with a one-time code sent by text message, or with an email address and password. Signing in lets the Buyer follow their Orders. A confirmed phone number is required for Orders paid in cash.

3.4.The Buyer is responsible for the information they provide being true and accurate. Neither the Partner nor the Platform Operator is responsible for an Order being late or not fulfilled because the Buyer gave a wrong address or phone number.

3.5.The Buyer keeps their sign-in details secure and informs the Platform Operator without delay if they suspect that someone else has accessed them.

3.6.The Platform must not be used unlawfully or abusively, including placing fake Orders, deliberately not collecting Orders, publishing unlawful content, disrupting the Platform or placing Orders with automated tools. In such cases the Platform Operator may remove the content concerned or restrict the Buyer's access to the Platform or to certain payment methods, such as cash payment. The Platform Operator tells the Buyer about such a decision and the reasons for it, unless the law prohibits this.

3.7.If you see content on the Platform that you believe is illegal, such as a review or a description of Goods, report it by email to rsxdalv@gmail.com, stating the content, where it is on the Platform and why you consider it illegal. The Platform Operator handles reports without undue delay and tells the person reporting what it decided.

3.8.The Platform Operator's point of contact for users of the Platform and for public authorities is the email address rsxdalv@gmail.com; communication is possible in Latvian and English.

3.9.The Buyer may request deletion of their account at any time on the account deletion page. Information that must be kept by law is kept by the Platform Operator for the period set out in the Privacy Policy.

3.10.The Platform Operator aims to keep the Platform available at all times, but it may be temporarily unavailable because of maintenance or technical problems.

4. Order of offers and reviews

4.1.Partners are shown on the Platform by category, such as restaurants and shops. Within each category, the order of Partners is set by the Platform Operator, which gives each Partner a place in the list; Partners without an assigned place are shown at the end of the list.

4.2.Search shows the Partners whose name, cuisine, description or category contains the search term. Search results are ordered in the same way as in clause 4.1.

4.3.The order of Partners is not determined by payment. If the Platform Operator introduces paid placement, such offers will be clearly marked as advertising.

4.4.Ratings and reviews can be left on Partners' pages. Anyone visiting the Platform can leave a review; the Platform Operator does not check whether the author has bought Goods from that Partner. Reviews are published immediately and are not checked in advance.

4.5.Reviews must not contain false, offensive or unlawful content, advertising or other people's personal data. The Platform Operator may delete such reviews on its own initiative or after receiving a report (clause 3.7).

5. Goods and prices

5.1.The main characteristics of the Goods — name, description and, where given, size or portion — and their price are shown on the Platform with each item. This information is provided by the Partner. Pictures are illustrative and the Goods may look different.

5.2.If the substances or products causing allergies or intolerances are not listed for an item, contact the Partner or the Platform Operator before ordering: we will provide this information in writing free of charge. Partners' kitchens handle many ingredients, so traces of allergens cannot be ruled out.

5.3.Prices are set by the Partner. Prices are in euros and are final prices including all taxes. The delivery fee, if any, is shown on the Partner's page and in the order summary before the Order is placed. The Platform Operator does not charge the Buyer any additional fees.

5.4.The Partner may change prices, but the price of an Order already placed does not change. If a price is shown incorrectly because of an obvious error, the Partner, or the Platform Operator in the Partner's name, informs the Buyer before fulfilling the Order, and the Buyer may accept the correct price or cancel the Order and get back everything they paid.

5.5.Alcoholic beverages, tobacco products, electronic cigarettes and other nicotine products are not sold on the Platform.

5.6.Energy drinks are sold only to persons aged 18 or over. When handing over the Order, the Courier or the Partner may ask to see an identity document. If no document is shown or the Buyer is under 18, the energy drink is not handed over and its price is refunded.

5.7.Availability of the Goods depends on the Partner. If an ordered item is unavailable, the Partner may reject the Order, which is then cancelled under section 9. The Partner, or the Platform Operator in the Partner's name, may also contact the Buyer to propose changes to the Order, which are made only with the Buyer's consent.

6. Placing an Order and concluding the purchase contract

6.1.An Order is placed as follows:

• the Buyer chooses a Partner and adds Goods to the cart. One Order may only contain Goods from one Partner;
• at checkout, the Buyer chooses Delivery or Pickup, enters the delivery address (for Delivery) and chooses a payment method;
• before placing the Order, the Buyer checks the order summary: the Partner they are buying from, the Goods, their quantity and price, the delivery fee and the total. Mistakes can be corrected by changing the details at checkout or by going back to the cart;
• the Buyer confirms that they have read and agree to the Terms and presses "Order and pay" (card payment) or "Order with obligation to pay" (cash payment). By doing so, the Buyer confirms that the Order involves an obligation to pay;
• for card payment, the Buyer is taken to the secure Klix payment page to authorise a hold of the Order amount on their card.

6.2.A Partner may have a maximum Order value, and a Buyer may have no more than two unfulfilled Orders at a time. If a limit is exceeded, the Platform says so and the Order is not placed.

6.3.After the Order is placed, the Platform confirms its receipt and opens the order page showing the order summary, status and Confirmation code. The Order is passed to the Partner as soon as it is placed (cash payment) or as soon as the hold on the Buyer's card is confirmed.

6.4.The Order is the Buyer's offer to the Partner. The purchase contract between the Buyer and the Partner is concluded when the Order is accepted in the Partner's name and the order page shows it as accepted. If the Order is not accepted within 15 minutes, it is cancelled automatically and the amount held on the Buyer's card is released.

6.5.After the purchase contract is concluded, the Platform Operator, in the Partner's name, sends a confirmation with the Order details and the Partner's details, together with these Terms, to the email address given by the Buyer. The payment confirmation for card payments is sent by the payment service provider Klix.

6.6.The Platform Operator stores Order data electronically, and the Buyer can view their Orders in the "My orders" section of the Platform.

7. Payment

7.1.An Order can be paid:

• by payment card (Visa, Mastercard) or other card-based methods offered on the Klix payment page, such as Apple Pay or Google Pay where available. Card payments are processed by the Klix payment service provided by AS "Citadele banka" (reg. No. 40103303559);
• in cash when collecting the Order at the Partner's premises — for Pickup only.

7.2.For card payments, the Platform Operator accepts payment in the Partner's name as its commercial agent. Payment to the Platform Operator counts as payment to the Partner and settles the Buyer's payment obligation towards the Partner.

7.3.For card payments, the Order amount is held (blocked) on the Buyer's card when the Buyer authorises the payment, and is charged only after the Order has been handed over to the Buyer. If the Order is cancelled, the hold is released and no money is charged. How quickly released funds become available again depends on the Buyer's bank; it usually takes a few working days.

7.4.The Buyer enters card details on the secure Klix payment page. Neither the Partner nor the Platform Operator receives or stores card details.

7.5.If the payment fails or is not completed within 30 minutes of placing the Order, the Order is cancelled automatically.

7.6.The payment status is shown on the order page, and Klix sends a payment confirmation. The Platform Operator issues the document confirming a card payment (a receipt or invoice) in the Partner's name. For cash payment, the Partner accepts the payment and issues the document confirming it.

7.7.All payments are made in euros.

8. Delivery and pickup

8.1.The Order can be received:

• by Delivery to the address given by the Buyer within the Partner's delivery area (Iecava), if the Partner offers Delivery. Delivery is made by the Partner itself or by a Courier on the Partner's behalf. Whether Delivery is available, and its fee, are shown on the Partner's page and in the order summary;
• at the Partner's premises (Pickup), free of charge. The Partner's address is shown on its page on the Platform.

8.2.Orders are accepted during the Partner's opening hours. The Order is prepared and delivered, or made ready for Pickup, as soon as possible on the same day. Any time shown on the Platform is an estimate and may change with the Partner's workload, weather and traffic. The order page shows the progress of the Order.

8.3.If the Order is not delivered, or ready for Pickup, within 120 minutes of the purchase contract being concluded, and the delay was not caused by the Buyer, the Buyer may cancel the Order by informing the Platform Operator and get back everything they paid.

8.4.When receiving the Order, the Buyer:

• has given an exact address and, if needed, directions for the Courier (for example, the flat number or door code);
• is reachable on the phone number given and is present at the delivery address;
• gives the Confirmation code to the Courier or the Partner.

8.5.If the Order cannot be handed over because of the Buyer (the Buyer is not at the delivery address and cannot be reached by phone within 10 minutes of the Courier's arrival, does not give the Confirmation code, or gave a wrong address), the Order is considered fulfilled and the amount paid is not refunded, because the Goods spoil quickly and cannot be sold again.

8.6.For Pickup, the Buyer comes to the Partner's premises once the order page shows that the Order is ready, and gives the Confirmation code. If the Order is not collected by the end of the Partner's opening hours that day, it is considered fulfilled and the amount paid is not refunded. If an uncollected Order was to be paid in cash, the Platform Operator may stop offering cash payment to the Buyer.

8.7.The risk of accidental loss of or damage to the Goods passes to the Buyer when the Buyer or their representative receives the Order.

8.8.Pickup creates no delivery transport emissions, which makes it the most environmentally friendly way to receive an Order.

9. Cancelling an Order

9.1.The Buyer may cancel an Order free of charge until it is accepted in the Partner's name, by contacting the Platform Operator by the phone or email given in clause 1.2. If a card payment is not completed, the Order is cancelled automatically (clause 7.5).

9.2.Once the Order is accepted, the Partner starts preparing the Goods, so the Buyer can no longer cancel the Order, except in the case described in clause 8.3 or with the Partner's agreement.

9.3.The Partner, or the Platform Operator in the Partner's name, may cancel an Order if:

• the Partner rejects the Order (for example, an item is unavailable) or does not accept it within 15 minutes;
• the payment fails or is not completed;
• no Courier is available for Delivery;
• the Buyer cannot be reached before the Goods are prepared, or the address is outside the delivery area;
• an item's price contains an obvious error (clause 5.4);
• there are reasonable grounds to suspect fraud or a breach of the Terms;
• force majeure or other circumstances beyond the Partner's control prevent fulfilment.

9.4.The order page tells the Buyer that the Order was cancelled and why. When an Order is cancelled, any amount held on the card is released; if the amount has already been charged, it is refunded under section 11.

10. Right of withdrawal and returns

10.1.The right of withdrawal — the right to withdraw from the purchase contract within 14 days without giving a reason — does not apply to:

• meals, drinks and other Goods that spoil quickly or are close to their expiry date, such as cooked meals, coffee, bread and pastries, and fresh, chilled or frozen products;
• Goods made to the Buyer's specifications;
• sealed Goods that cannot be returned for health protection or hygiene reasons once the Buyer has unsealed them after receipt.

These exceptions are set out in points 22.3, 22.4 and 22.5 of Cabinet of Ministers Regulation No. 255 of 20 May 2014 "Regulations on Distance Contracts".

10.2.For other Goods, such as unopened packaged drinks or snacks with a long shelf life, a Buyer who is a consumer may withdraw from the purchase contract for those Goods within 14 days of receiving them, without giving a reason.

10.3.To withdraw, the Buyer must inform the Partner, or the Platform Operator, which accepts the withdrawal in the Partner's name, of their decision by a clear statement before the period expires, sent by email to rsxdalv@gmail.com or by post to the address in clause 1.2. The Buyer may use the model withdrawal form, but this is not obligatory. The deadline is met if the statement is sent before the period expires. The Platform Operator confirms receipt of the withdrawal by email without delay.

10.4.The Buyer returns the Goods without undue delay and no later than 14 days after sending the withdrawal statement, by bringing them to the Partner's premises at the address shown in the Order confirmation. The Partner may offer to collect the Goods itself. Any direct costs of returning the Goods are borne by the Buyer.

10.5.The Buyer is liable for any diminished value of the Goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

10.6.The amount paid for the Goods is refunded under section 11; if the withdrawal covers all Goods in the Order, the delivery fee is refunded as well. The refund may be withheld until the Partner has received the Goods back or the Buyer has supplied evidence of having sent them back, whichever is earlier.

10.7.The right of withdrawal does not affect the Buyer's right to claim for Goods that do not conform to the contract (section 12).

11. Refunds

11.1.The Buyer's money is refunded if:

• the Order is cancelled after the amount has already been charged (section 9);
• the Buyer exercises the right of withdrawal (section 10);
• the Buyer's claim about Goods not conforming to the contract is accepted (section 12);
• in other cases provided for in these Terms or by law.

11.2.Refunds are made without undue delay and no later than 14 days after the grounds for the refund arise, for example after the withdrawal statement is received or a claim is accepted.

11.3.Card payments are refunded by the Platform Operator in the Partner's name, using the same means of payment the Buyer used for the original transaction. Cash payments are refunded by the Partner, in cash at its premises or by bank transfer to an account given by the Buyer. The Buyer is not charged for the refund.

11.4.If the amount held on the card has not yet been charged, no refund is needed: the hold is released (clause 7.3). If part of the Order is not fulfilled, only the part fulfilled may be charged.

11.5.How long it takes for a refund to reach the Buyer's account depends on the Buyer's bank; it usually takes a few working days.

12. Complaints

12.1.The Buyer has the legal right to claim against the Partner for Goods that do not conform to the contract within two years of delivery. A claim must be made within two months of discovering the non-conformity (Article 27 of the Consumer Rights Protection Law).

12.2.Food spoils quickly, so please check the Order as soon as you receive it and report missing, wrong or damaged items as soon as possible, preferably the same day, giving the order number and, if possible, a photo. This helps resolve the complaint faster but does not limit the Buyer's legal rights.

12.3.Complaints can be sent directly to the Partner or to the Platform Operator, which handles them in the Partner's name: by email to rsxdalv@gmail.com, by phone at TODO: tālruņa numurs / phone number, or in writing by post to the address in clause 1.2. A written complaint states the Buyer's name, surname and contact details, the date, the order number, a description of the problem and what the Buyer asks for.

12.4.If Goods do not conform to the contract, the Buyer may ask the Partner to replace them or deliver the missing Goods, reduce the price, or refund the amount paid for them (Article 28 of the Consumer Rights Protection Law). Since food cannot be repaired, the amount paid for the non-conforming or missing Goods is usually refunded or, where possible and if the Buyer wishes, the Goods are delivered again.

12.5.The Partner, or the Platform Operator in the Partner's name, replies to a written complaint within 15 working days of receiving it. If this is not possible for objective reasons, the Buyer is informed without delay, given a reasonable deadline for the reply and told why more time is needed (Article 26.¹ of the Consumer Rights Protection Law).

12.6.Complaints about the Platform itself, such as technical errors or payment processing, are handled by the Platform Operator in the same way and within the same time limit.

13. Liability

13.1.The Partner is liable for the Goods, their Delivery and the performance of the purchase contract in accordance with these Terms and the laws of the Republic of Latvia.

13.2.The Platform Operator is liable for the operation of the Platform and for its duties as the Partner's commercial agent. The Platform Operator is not liable for the Partner's performance of the purchase contract, unless it has undertaken to be.

13.3.Neither the Partner nor the Platform Operator is liable if an Order is not fulfilled or is late because of force majeure (for example, natural disasters, extreme weather or actions of public authorities) or because of the Buyer, including the Buyer giving incorrect information.

13.4.The Platform Operator is not liable for disruptions caused by third-party services it cannot influence, such as the Buyer's bank, internet or mobile services.

13.5.These Terms do not limit the rights consumers have by law, or liability where the law does not allow it to be limited.

14. Disputes and governing law

14.1.These Terms, the use of the Platform and the purchase contracts are governed by the laws of the Republic of Latvia. This does not deprive a consumer of the protection given by the mandatory rules of the country where they habitually reside.

14.2.Disputes are resolved by negotiation. If no agreement is reached, the Buyer submits a written complaint (clause 12.3), which is answered within 15 working days.

14.3.If the Partner or the Platform Operator refuses a consumer's claim, or the consumer is not satisfied with the solution offered, the consumer may turn to:

• the Consumer Rights Protection Centre (PTAC), Talejas iela 1, Rīga, LV-1026, email pasts@ptac.gov.lv, phone +371 65452554, https://www.ptac.gov.lv, for help in resolving the dispute;
• an out-of-court dispute resolution body — the Consumer Dispute Resolution Commission at PTAC. Other out-of-court bodies are listed in PTAC's register of out-of-court dispute resolvers;
• the courts, in accordance with the laws of the Republic of Latvia.

14.4.Consumers living in another European Union member state can get free help with cross-border disputes from the European Consumer Centre Latvia.

15. Final provisions

15.1.The Platform Operator may amend the Terms by publishing a new version on the Platform with the date it takes effect. An Order and its purchase contract are governed by the version of the Terms in force when the Order was placed.

15.2.If any provision of the Terms becomes invalid, the rest of the Terms remain in force.

15.3.The Buyer may obtain previous versions of the Terms by contacting the Platform Operator.

Annex. Model withdrawal form

Complete and return this form only if you wish to withdraw from the purchase contract (see section 10).

To: the Partner you bought the Goods from (name and address are shown in the Order confirmation), through SIA "DataTrends": Edvarta Virzas iela 27-35, Iecava, Bauskas nov., LV-3913, email: rsxdalv@gmail.com

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods (delete as appropriate):

• Order number: ____________
• Partner (seller): ____________
• Goods: ____________
• Ordered on / received on (delete as appropriate): ____________
• Name of consumer(s): ____________
• Address of consumer(s): ____________
• Signature of consumer(s) (only if this form is sent on paper): ____________
• Date: ____________